FAQ

No, joining the Cubeler Business Hub™ is at no-cost for SMEs. There are no subscription fees or hidden costs. Some features, like advertising campaigns, prequalified credit offers and custom credit requests require Cubeler Points™, which can be earned by connecting your accounting software to your Cubeler account via the Cubeler Link™ and engaging with the platform.

You can take the following steps to take full advantage of the Cubeler Business Hub™:

1. Complete Your Business Profile: Add your company details to help personalize your Hub experience.
2. Connect Your Accounting Software: Link your software to your Cubeler account via the Cubeler Link™ to unlock no-cost access to everything the Cubeler Business Hub™ has to offer.
3. Earn & Redeem Cubeler Points™: Engage with the platform, invite business contacts and more to earn points for our exclusive business insights and our premium financing, networking and advertising tools.

The more points you earn on the Cubeler Business Hub™, the more benefits you unlock!

Cubeler doesn’t have a mobile app right now, but you can still access the Cubeler Business Hub™ through a browser on your mobile device. Keep in mind, though, that some features, like the Cubeler Link™, require a desktop to work.

Currently, the Cubeler Business Hub™ is available exclusively to companies registered or incorporated in Canada. If you operate internationally, you can still use Cubeler, but certain features of the Cubeler Business Hub™ are limited to the Canadian marketplace.

Changing your Cubeler account password is simple. Just click your username in the top-right corner of the Cubeler Business Hub™ and select Change Password from the menu.

On the Change Password page, enter your current password, type in your new one and confirm it by typing it again. Your new password must meet the following requirements:

• A minimum of 12 characters
• At least one uppercase letter (A-Z)
• At least one lowercase letter (a-z)
• At least one number (0-9)
• At least one special character (e.g., !@#$%)
• Your new password must not be the same as your previous password

When you’re done, hit the Save Password

If you need to reset your Cubeler account password, start by signing out of your account to access the sign-in page. Alternatively, you can go directly to the sign-in page on cubeler.com. On the sign-in page, click the Forgot your password? link.

This will open a new screen where you’ll need to enter the email address linked to your Cubeler account. Once you've entered your email, click the Send Reset Link button. We'll send you an email with instructions on how to reset your password.

The email you receive will contain a link that takes you to the Reset Password page. There, you’ll need to enter your new password and confirm it by typing it again. Your password must meet the following requirements:

• A minimum of 12 characters
• At least one uppercase letter (A-Z)
• At least one lowercase letter (a-z)
• At least one number (0-9)
• At least one special character (e.g., !@#$%)
• Your new password must not be the same as your previous password

Once you've entered a valid new password, click the Reset Password button to activate it.

If you’ve forgotten the email address linked to your account, reach out to our customer support team for assistance!

You can easily add one or more users to your Cubeler Business Hub™ account by following these steps:

1. Sign in to your Cubeler Business Hub™ account.
   
   
2. Click Manage Users under the My Profile menu on the left side of the screen.
   
   
3. On the Manage Users page, click the Add User
   
   
4. Fill out the Add User form to provide the following user information:
   
   
   • First name
   • Last name
   • Job title
   • Phone number
   • Email address
   • Role

5. Choose one of the following roles when prompted to select a role on the form (based on the rights and permissions you wish to grant this user):

• SME Staff: This role allows the user to view and monitor content on the Cubeler Business Hub™.
• SME Manager: This role enables the user to add, edit or delete information, and spend Cubeler Points on other Hub applications.

6. Verify and submit the new user account.

Once you've created a new user, you can click on their profile to:

• View their details
• Reset their account password
• Add them to another business profile
• Disable or delete their account

Yes, you can. Follow the four simple steps below to add another business profile.

1. Click your current business profile in the top-left corner of the screen.
2. Select the Add a new company
3. Provide details about yourself and your role in the company.
4. Fill out the business registration form and hit the Continue

Yes, you can. Here's how: Start by clicking on your current business profile in the top-left corner of the screen. If you're not already on the business profile where you want to add the user, just click Switch To to jump to the right one. Once you're there, click the Add User icon. You'll need to fill in some details—like the user's first name, last name, phone number, email and role.

When it comes to roles, you have to choose between SME Staff and SME Manager. SME Staff can only view and monitor content on the Cubeler Business Hub™, while SME Managers have the power to add, edit, or delete information, and spend Cubeler Points.

You can find all notifications in the top-right corner of the Cubeler Business Hub™ under the bell icon. A red alert with a white number will appear when you receive a new notification, indicating the number of unread notifications.

To view your notifications, click the bell icon. From there, you can select individual notifications by clicking on them to mark them as read.

Deleting a business profile from the Cubeler Business Hub™ permanently removes all associated information, including user accounts and any Cubeler points linked to the organization. This action is irreversible and cannot be undone.

If you choose to proceed, follow these steps to remove your business profile permanently:

• Please contact us at : support@cubeler.com or +1 877-708-3772, indicating your request to delete your business profile
  
  
• We will initiate the procedure and reconfirm with you accordingly.

Cubeler Points™ is a business loyalty program that rewards members for actively participating in the Cubeler Business Hub™.

By completing key actions, such as linking your accounting software, engaging with the platform and referring other businesses, you can earn points and redeem them for valuable business tools, including financing offers, networking access, business insights and target advertising campaigns—all at no cost.

You can start earning Cubeler Points™ the moment you join the Cubeler Business Hub™. As a member, you can earn Cubeler Points™ every day by completing certain activities. The more active you are on the Cubeler Business Hub™, the more points you can earn and redeem.

There are many ways to earn Cubeler Points™:

1. Activate Your Cubeler Link™:
   Connect Cubeler Link™ to your accounting software and gain free access to all the tools and services available on the Cubeler Business Hub™.
   
   
2. Keep Your Cubeler Link™ Connected:
   Earn points every six months as long as your Cubeler Link™ is connected to your accounting software.
   
   
3. Invite Business Contacts:
   Invite business contacts to join Cubeler. When your referrals register and activate their Cubeler Link™, you’ll earn points as a “thank you” from us.
   
   
4. Complete Your Business Profile:
   Create and complete your business profile to earn additional points.
   
   
5. Do Monthly Cubeler Link™ Uploads:
   Upload data from your accounting software every month to the Cubeler Business Hub™ to earn points. Missed a month? No problem, you can still upload data from previous months and earn retroactively.
   
   
6. Add New Users to Your Account:
   Add more members of your team to your Cubeler account and earn points for each additional user.
   
   
7. Boost Your Cubeler Business Hub™ Engagement: Like, comment on or reply to content and earn Cubeler Points™ for your active engagement.

By staying active and leveraging these opportunities, you can continuously grow your Cubeler Points™ balance and access resources that help you grow your business.

You can earn 150 Cubeler Points™ for every business contact you invite to join Cubeler.

To successfully earn points, the members you invite need to register as a Cubeler member, complete their business profile and connect the Cubeler Link™ to their accounting software.

To invite another business to join the Cubeler Business Hub™, go to the left menu and click My Invites in the My Profile section. From there, click the Invite to join button. In the Invite a Friend form, provide the first name, last name and email address of the person you’re inviting.

The business contacts you invite will receive an email with a referral link to join the Cubeler Business Hub™. If they successfully register as a Cubeler member and connect their Cubeler Link™ to their accounting software, you will earn Cubeler Points™ as a “thank you” from us for your referral.

If you've sent an invitation to any business contacts to join the Cubeler Business Hub™, you can see their referral status on the My Invites page. To get there, go to the left menu and click My Invites in the My Profile section.

The My Invites page shows all the Cubeler invitations you sent and their status. You can also see if the business contacts you refer have registered as a Cubeler member and activated their Cubeler Link™.

If they successfully create a Cubeler account via your referral and connect their Cubeler Link™ to their accounting software, you will earn 150 Cubeler Points™ as a “thank you” from us.

Cubeler Points™ are typically credited to your account instantly or within a few business days, depending on the activity. For example:

• Connecting your Cubeler Link™ may award points immediately.
• Referrals may require the new business to complete registration before points are credited.
• Monthly uploads and engagement-based earnings are processed periodically.

You can check your Cubeler Points™ history under the My Profile section for a breakdown of your earnings. See How can I view my Cubeler Points™ history? for complete details.

Currently, you can redeem points to create and launch targeted advertising campaigns through Cubeler Advertising, our advertising module on the Cubeler Business Hub™.

Market Data and Industry Reports will be introduced as additional redemption options in the near future. Stay tuned for updates!

Follow the steps below to redeem your Cubeler Points™ and launch a targeted advertising campaign:

1. Start by navigating to the Advertising section from the main Cubeler Dashboard.
   
   
2. Click Create New Campaign to begin setting up your targeted advertising campaign.
   
   
3. Complete the New Campaign Form to provide campaign details:
   
   
   • Name your campaign and select the language.
   • Set your target audience by choosing provinces and industries.
   • Define your campaign goals, such as impressions and campaign dates.
   • Select your creative format and upload your ad file with a valid URL.
     
     
4. When prompted, redeem your Cubeler Points™ to launch the campaign.

5. Review your campaign details in the Campaign Summary section to ensure all the information is accurate.
   
   
6. Submit your campaign for review. Once approved, it will go live.
   
   

If you need assistance, refer to the Cubeler Advertising section of our FAQ page for further support.

To view your Cubeler Points™ history, start by clicking Cubeler Points™ under the My Profile menu on the left side of the screen.

On the Cubeler Points page, click the History tab to view your Cubeler Points™. You can use the All, Spent, and Earned filters to easily focus on all your transactions, just the ones where you earned points, or only the ones where you spent points.

No, your Cubeler Points™ do not expire as long as you maintain an active Cubeler Business Hub™ account. However, if your account remains inactive for an extended period, your accumulated points may be forfeited. Stay engaged on the platform to continue earning and redeeming points.

No, earning and redeeming Cubeler Points™ is completely free. Points are awarded for engaging with the platform, and you can use them to access valuable business tools and services at no additional cost.

Currently, Cubeler Points™ are non-transferable between businesses or users. Points are tied to your business profile and can only be used by authorized users within your Cubeler Business Hub™ account.

If you disconnect your Cubeler Link™ from your accounting software, you may stop earning certain Cubeler Points™ that require a continuous connection. To maximize your rewards, ensure your Cubeler Link™ remains active and update it regularly.

The Cubeler Link™ is a proprietary analytics tool that connects your accounting software to the Cubeler Business Hub™, helping you access pre-qualified credit offers from top lenders across Canada.

By linking your accounting software, you can:

• Receive multiple business credit offers in minutes
• Fast-track financing to support your business growth
• Get pre-qualified without affecting your credit score
• Enhance your reach through targeted ad campaigns

Connecting your Cubeler Link™ is quick and easy, taking only a few minutes to set up.

Cubeler currently supports the following accounting software for connecting with the Cubeler Link™:

• Sage 50 Desktop
• QuickBooks Online
• QuickBooks Desktop

Follow these simple steps to connect the Cubeler Link™ to your Sage 50 Desktop accounting software:

1. Connect the Cubeler Link™
   Log in to your Cubeler account, go to the dashboard on the Cubeler Business Hub™ and click the Connect button on the top menu and select Sage 50 Desktop to download the Cubeler Link™.

2. Install the Cubeler Link™
   Open the downloaded file (cubelerlink.exe), follow the installation wizard and complete the setup. Once installed, a Connected Cubeler Link™ icon will appear on your desktop for easy access.

3. Connect Cubeler Link™ to Your Cubeler Account
   Open the Cubeler Link™ from your desktop and log in using your Cubeler credentials. Select your company from the dropdown menu. If you need to connect multiple companies, repeat this process for each one.

4. Sync with Sage 50
   Launch Sage 50 and open a session for the company you want to connect. Follow the prompts in the Cubeler Link™ setup window to sync your Sage 50 account. Enter your Sage 50 credentials, select a session date and complete the connection.
   
   
5. Complete Setup and Manage Data
   Once connected, Cubeler Link™ will display your synchronization status. Use the Add Data section to upload historical data or manage your linked accounts.

That’s it! Your Sage 50 software is now connected to the Cubeler Link™.

Follow these simple steps to connect the Cubeler Link™ to your QuickBooks Desktop accounting software:

1. Download and Install the Cubeler Link™
   Log in to your Cubeler account, go to the dashboard on the Cubeler Business Hub™ and click the Connect button on the top menu and select QuickBooks Desktop to download the Cubeler Link™ and input the chart of accounts (such as inventory, interest expense, amortization and income tax expense).
   
   
2. Install the Cubeler Link™
   Run the downloaded file (cubelerlink.exe) to install the software. Follow the installation wizard, complete the setup and click Finish. Once installed, a Connected Cubeler Link™ icon will appear on your desktop for easy access.
   
   
3. Connect the Cubeler Link™ to Your Cubeler Account
   Open the Cubeler Link™ application from your desktop and log in using your Cubeler credentials. Select your company from the dropdown menu. If you need to connect additional companies, repeat this process for each one.
   
   
4. Sync with QuickBooks Desktop
   Launch QuickBooks Desktop and open a session for the company you want to connect. Return to the Cubeler Link™ setup window and click Next to sync your account. Enter your QuickBooks Desktop credentials, select the company file by location and follow the prompts to complete the connection.
   
   
5. Manage and Sync Data
   Once connected, Cubeler Link™ will display your synchronization status. You can manually upload historical data in the Add Data section or manage linked accounts.

That’s it! Your QuickBooks Desktop is now connected to the Cubeler Link™.

Follow these simple steps to connect the Cubeler Link™ to your QuickBooks Online account:

1. Log in to the Cubeler Business Hub™ and click the Connect button on the top menu.
   
   
2. Select QuickBooks Online as your accounting software.
   
   
3. Sign in to your Intuit account and complete the connection to QuickBooks Online.

Once the connection is successful, you’ll receive a notification confirming that the Cubeler Link™ is linked to your QuickBooks Online account.

If you see the error message "Can't open QuickBooks" while connecting the Cubeler Link™ to QuickBooks Desktop, follow these steps to resolve the issue: 

1. Close QuickBooks Desktop to ensure the application is fully shut down.
   
   
2. Open Task Manager by right-clicking on the taskbar at the bottom of your screen. Navigate to the Processes or Details tab to check for multiple instances of QuickBooks running in the background.
   
   
3. Identify any duplicate instances of QuickBooks and close them by right-clicking on each one and selecting End Task or End Process.
   
   
4. Once you close all duplicate instances, restart QuickBooks Desktop and attempt to reconnect the Cubeler Link to QuickBooks Desktop.
   
   
5. If the error persists, close Cubeler Link™ entirely and repeat the steps above to ensure no duplicate instances of QuickBooks are running.
   
   
6. Reopen QuickBooks Desktop, restart the Cubeler Link™ and reconnect it to QuickBooks Desktop.
   
   

If the problem continues, contact Cubeler support for further assistance.

Yes, you can create an account and explore certain features of the Cubeler Business Hub™ without linking your accounting software. However, you must connect your accounting software via Cubeler Link™ to unlock financing offers, earn Cubeler Points™ and access premium advertising tools. Keeping your Cubeler Link™ active ensures you get the most out of the platform.

Cubeler prioritizes the security and confidentiality of your business data. We implement industry-standard security protocols, including:

• End-to-End Data Encryption: All data transfers are encrypted to prevent unauthorized access.
• Limited Data Access: The Cubeler Link™ only reads topline financial data (such as total account balances, revenue and expenses). It does not access payroll, supplier details, or customer information.
• Strict Privacy Controls: We do not sell, share or disclose your business data to third parties beyond the purposes outlined in our privacy policy.
• Regular Security Audits: Our platform undergoes routine security testing to ensure data integrity.

For more details, visit our Privacy Policy section.

Currently, Cubeler focuses only on integrating your Cubeler account with popular accounting software to help you get the most out of the Cubeler Business Hub:

• Sage 50 Desktop
• QuickBooks Online
• QuickBooks Desktop

Right now, Cubeler doesn’t connect with other business tools besides accounting software, but we’re working on adding more options in the future.

If you disconnect your Cubeler Link™, you might miss out on earning Cubeler Points™ that require a constant Cubeler Link™ connection. Keep it activated and updated to get the most rewards you can from the Cubeler Business Hub™.

The Cubeler Score™ is a unique way to measure the overall financial health of your business. Using a proprietary scoring system, it evaluates your financial standing against industry-specific benchmarks to give you a clear picture of where your business stands.

Your Cubeler Score™ is made up of four key components: 

• Profitability: Up to 500 points
• Activity: Up to 400 points
• Liquidity: Up to 300 points
• Debt: Up to 300 points

The maximum Cubeler Score™ you can achieve is 1,500 points.

To view a detailed breakdown of your Cubeler Score™, simply click Cubeler Score™ under the My Profile menu on the left side of the Cubeler Business Hub™ dashboard. This tool helps you better understand your financial performance and identify areas for improvement.

To access Cubeler Advertising, login to the Cubeler Business Hub™. Once logged in, you’ll see the main dashboard, which is your gateway to all Cubeler features. Navigate to the left-hand menu and click on the Advertising panel. This will open the Cubeler Advertising dashboard, where you can explore tools for creating, launching managing and monitoring your ad campaigns. Everything is designed to be intuitive and easy to use, ensuring that even first-time users can navigate the module confidently.

Creating an ad campaign is a simple, step-by-step process designed to make your set-up quick and efficient. To create a campaign, follow these steps:

1. Log-in to the Cubeler Business Hub™.
2. Navigate to the left-hand menu and click Advertising.
   
   
3. Select Create New Campaign on the Cubeler Advertising dashboard.
   
   
4. Fill out the campaign form by entering a name for your campaign, specifying your target audience (location and industry) and selecting a creative format.
   
   
5. Upload your creative file, ensuring it meets the size and format requirements. Add the URL you want your audience to visit when they click on your ad.
   
   
6. Double-check everything in the Campaign Summary section to make sure your details are spot on.
   
   
7. Click Submit to send your campaign for review.

The Cubeler Advertising module guides you every step of the way to prevent errors and ensure your campaign meets Cubeler’s guidelines.

Before you start creating a campaign, prepare these elements:

• Creative Files: Ensure your ads are formatted correctly. Cubeler supports two formats: 300x250 pixels (compact ads) and 300x600 pixels (larger ads with more visual impact).
  
  
• URL: Test the URL you’ll use in the ad to confirm it directs to the right page. Incorrect links can delay your campaign approval.
  
  
• Guidelines Compliance: Review the Cubeler Advertising Module Guidelines & Policy to ensure your creative assets adhere to the platform’s standards.
  
  

Taking the time to prepare these elements can save you from last-minute issues and get your campaign approved quickly.

Cubeler Advertising allows you to customize your audience for maximum relevance and impact. You can target:

• Specific Locations: You can choose the provinces where you want your ad to appear. For example, you might focus on Ontario, Quebec or Alberta, depending on the marketing strategy of your business.
  
  
• Industries: You can select industries such as Retail Trade, Finance or Public Administration. Cubeler offers a broad range of industries, allowing you to focus on sectors most likely to engage with your ad.

By combining these targeting options, you can ensure that your ads reach the right decision-makers, increasing your chances of generating higher engagement and achieving your advertising goals.

To target the right audience in Cubeler Advertising, refer to How do I create a new ad campaign? for a detailed step-by-step guide.

The Cubeler Advertising module supports two ad formats:

• 300x250 pixels: This compact size is perfect for smaller ad spaces and is highly versatile.
• 300x600 pixels: This larger format gives you more room to showcase visuals and messaging, making it ideal for attention-grabbing campaigns.

Both formats can help make sure your ads display correctly across different devices.

Setting clear and measurable goals is a key part of campaign creation. With Cubeler Advertising, you can:

• Choose the number of impressions you want for your ad campaign. Options range from 1,000 to 9,000 impressions, giving you flexibility based on your advertising needs.
  
  
• Select the start date of your campaign. To give the module enough time to process and prepare your campaign for launch, you need to pick a start date that's at least two days from the current day.
  
  
• Request end date, depending on how long you want your campaign to run.

These options will allow you to align your campaign with your business objectives.

To set goals for your campaign in Cubeler Advertising, refer to How do I create a new ad campaign? for a detailed step-by-step guide

Once you submit your campaign, it goes through a review process to ensure it meets Cubeler’s advertising guidelines. You’ll receive an email notifying you of your campaign’s status:

• Approval: If your campaign is approved, it will launch on the start date you selected.
  
  
• Rejection: If there are issues, you’ll receive feedback explaining what needs to be adjusted.

Common reasons for rejection include incorrect file sizes, invalid URLs or content that doesn’t comply with the guidelines.

This review process is designed to help you refine your campaigns and ensure that your ads are effective and compliant.

If your campaign doesn’t meet the platform’s guidelines, you’ll receive an email with detailed feedback explaining the reasons for rejection.

Use this feedback to make the necessary adjustments, whether it’s fixing a URL, updating a creative file or addressing compliance issues. Once corrected, you can resubmit your campaign for review.

Yes, you have full control over your campaigns, including the ability to stop them. To stop a campaign:

1. Log-in to the Cubeler Business Hub™.
   
   
2. Navigate to the left-hand menu and click Advertising.
   
   
3. Click Active Campaigns to see a list of all the campaigns you are running right now.
   
   
4. Click the View icon to the right of the campaign you want to stop.
   
   
5. Click the three-dot menu at the bottom of the page.
   
   
6. Select the Stop option and confirm your decision.
   
   

Once stopped, your campaign will no longer deliver impressions, but you can still access its performance data in the Analytics section.

This flexibility ensures you can respond to changing circumstances or reallocate resources as needed.

The Analytics section provides detailed insights into your campaign’s performance. You can track:

• Clicks: See how many users clicked on your ad.
• Impressions: Measure how often your ad was displayed.

• Leads: Analyze the number of leads generated by your campaign.

Cubeler also allows you to filter analytics by Industry, Location or Lead Click Date, giving you a clear picture of your ad’s impact.

Here are all the steps to access the Analytics section in Cubeler Advertising and track detailed insights about your campaign's performance:

1. Log in to your Cubeler Business Hub™ account.
   
   
2. Click Advertising on the left-hand menu to access all your ad campaign tools.
   
   
3. Select the Analytics
   
   
4. Choose the campaign you would like to explore from the list of campaigns displayed in the table.
   
   
5. Click the Analytics icon in the Actions column next to your selected campaign to access detailed performance data.
   
   
6. Review the Clicks, Impressions and Leads for your ad campaign.
   
   
7. Use the filters below to refine the data and get deeper insights:
   • Industry: See which sectors engaged most with your ad.
   • Location: Identify geographic regions where your ad performed best.
   • Lead Click Date: Track trends over specific time periods.
     
     
8. Use the detailed insights to evaluate your campaign’s effectiveness, calculate your return on investment (ROI) and identify areas for improvement.

Yes, Cubeler makes it easy to replicate successful campaigns.

Here are all the steps to clone a campaign in Cubeler Advertising:

1. Log in to your Cubeler Business Hub account.
   
   
2. Click Advertising on the left-hand menu to access all your ad campaign tools.
   
   
3. Select Active Campaigns to view a list of all the campaigns you are currently running.
   
   
4. Click on the Campaign Card for the specific campaign you would like to clone.
   
   
5. Hit the Clone button in the bottom-right corner of the page to duplicate your campaign.
   
   
6. Edit the Pre-Filled Campaign Form to update the campaign name, adjust the creative file if needed or tweak any other details to meet your new objectives.
   
   
7. Review the Campaign Summary to ensure everything is accurate.
   
   
8. Click Submit to launch the cloned campaign.

If your campaign is achieving great results, you can extend it to maintain momentum. 

Here are the steps to extend a campaign in Cubeler Advertising:

1. Log in to your Cubeler Business Hub account.
   
   
2. Click Advertising on the left-hand menu to access all your ad campaign tools.
   
   
3. Select Active Campaigns to view a list of all the campaigns you are currently running.
   
   
4. Click on the Campaign Card for the specific campaign you would like to extend.
   
   
5. Hit the Extend button in the bottom-right corner of the page to extend your campaign.
   
   
6. Specify the number of Additional Impressions you want for this campaign.
7. Click the Extend Campaign button to confirm that you want to extend the campaign.

After you complete these steps, you’ll see a confirmation message letting you know your campaign was successfully extended.

No, you don’t need to spend money to use Cubeler Advertising, but you will need to redeem your Cubeler Points™ to launch and run your campaigns. Think of these points as your key to unlocking the Cubeler Advertising module. It’s a simple and cost-effective way to get your ads in front of the right people and make the most of the Cubeler Points™ you earn on the Cubeler Business Hub™.

For more details on how Cubeler Points™ work, refer to the Cubeler Points™ section.

To start using Cubeler Networking, you’ll need to log in to your Cubeler account and access the platform through the Cubeler dashboard. Don’t worry, it’s simple to do.

Follow these three steps to access Cubeler Networking:

1. Log in to your Cubeler account with your registered email and password.
2. Click the Networking panel on the right-hand side of your screen.
3. Use Cubeler Networking to connect with SMEs, participate in discussions and build your network.

Yes, Cubeler Networking is available in both English and French, making it accessible to SME owners across the country.

Switching between both languages is simple. Follow these two steps to access Cubeler Networking in French or English:

1. Log in to your Cubeler account with your registered email and password.
2. Click Settings in the top-right corner of the Cubeler dashboard and select Français or English to switch between the two languages.

Once switched, the entire Cubeler dashboard will appear in French or English (depending on your choice), including navigation menus, discussion boards and other features.

When it comes to B2B networking, finding the right connections is vital to building a solid network. Cubeler Networking’s filtering tools let you narrow your search by industry, category and location, ensuring you find the most relevant networking opportunities for your business

Follow these six steps to refine your search for connections:

1. Log in to your Cubeler account with your registered email and password.
2. Click the Networking panel on the right-hand side of your screen.
3. Use the three filters—Industry, Business Category and Location—at the top of the Cubeler Networking dashboard.
4. Click on the Industry filter and choose the sector that matches your business (for example, if you’re in retail, select Retail Trade).
5. Click on the Business Category filter and select a specific category within your selected industry to refine your search further (for instance, you might pick Non-Store Retailers under Retail Trade to focus on e-commerce businesses).
6. Click on the Location filter to set a local or national location for your networking (for example, Ontario or across Canada).

Discussion boards are a key feature of Cubeler Networking. These boards, which can be tailored to your selected filters, enable you to engage in topic-specific conversations, ensuring that you only see discussions relevant to your interests or industry.

Follow these seven steps to use our discussion boards effectively:

1. Log in to your Cubeler account with your registered email and password.
2. Click the Networking panel on the right-hand side of your screen.
3. Apply the three filters at the top of the Cubeler Networking dashboard—Industry, Business Category and Location—to refine your search and view discussion boards relevant to your interests.
4. Browse through the list of discussion boards that match your filters to identify the right ones to join.
5. Click on a discussion board to view the threads posted by other Cubeler members.
6. Browse the conversations to find threads where you can ask questions, share your knowledge or gather insights.

Click Reply on a thread to share your thoughts or click Write a Post to start a new topic if you have something interesting to discuss.

Replying to posts allows you to engage directly with others in the Cubeler Networking community, share your expertise and build relationships. Your participation can open doors to new business opportunities and partnerships.

Follow these nine steps to reply to a post:

1. Log in to your Cubeler account with your registered email and password.
2. Click the Networking panel on the right-hand side of your screen.
3. Apply the three filters at the top of the Cubeler Networking dashboard—Industry, Business Category and Location—to refine your search and view discussion boards relevant to your business.
4. Browse through the list of discussion boards that match your filters to identify the right ones to join.
5. Click on a discussion board to view the threads posted by other Cubeler members.
6. Browse the conversations to find threads that interest you.
7. Click the Reply button below the post you would like to respond to.
8. Use the text box to write your response (remember to be clear, concise and professional.

Click Send to submit your reply (be patient, you may not get a response immediately).

Starting a new discussion is a proactive way to share insights, pose questions or spark meaningful conversations with other SME decision-makers. By initiating a topic, you position yourself as a thought leader and attract connections with shared interests.

Follow these eight steps to start a new discussion:

1. Log in to your Cubeler account with your registered email and password.
2. Click the Networking panel on the right-hand side of your screen.
3. Apply the Industry, Business Category and Location filters to narrow your focus and find a discussion board relevant to your topic.
4. Select a relevant discussion board that aligns with the topic of your discussion.
5. Click the Write a Post button at the top-right of the discussion board to start filling out the Create a New Post
6. Add a short, engaging title that clearly indicates the topic of your discussion (for example, “How to Overcome Supply Chain Challenges in Retail”).
7. Write your message, sharing your industry knowledge or asking a specific question to encourage responses (for example, share challenges your business has faced or solutions you’ve found effective).

Review your post carefully. When you're ready, click Create a New Post to publish it and wait for responses from the Cubeler community (be patient, you may not get a response immediately).

My Favorites, a Cubeler Networking feature designed to make your networking easier, allows you to bookmark frequently visited discussion boards. This can help you track important updates and easily revisit boards that matter to you.

Follow these five steps to use My Favorites:

1. Log in to your Cubeler account with your registered email and password.
2. Click the Networking panel on the right-hand side of your screen.
3. Apply the Industry, Business Category and Location filters to narrow your focus and find a discussion board relevant to your topic.
4. Select a relevant discussion board to bookmark.
5. Click the ★ icon next to the discussion board title to add it to My Favorites.
6. Navigate to the My Favorites section in the left-hand menu to see all your bookmarked discussion boards.
7. Click the ★ icon again to remove discussion boards from My Favorites that are no longer relevant to you.

My Network is your dedicated space for managing connections, pending invitations and referrals via Cubeler Networking. It’s designed to simplify the process of building and maintaining a robust network of SME professionals.

Follow these eight steps to get the most out of My Network:

1. Log in to your Cubeler account with your registered email and password.
2. Click the Networking panel on the right-hand side of your screen.
3. Go to the Networking section in the left-hand menu and click on My Network.
4. Click the Pending Invitations tab to review the list of SME decision-makers who have sent you invitations to connect.
5. Click the Accept button to accept an invitation and grow your network or click the Ignore button if the connection isn’t relevant to you.
6. Go to the All My Connections section at the bottom of your screen to view a list of your current connections (this is the fastest way to keep track of your professional relationships).
7. Send direct messages to other Cubeler members to build stronger connections (see How do I send direct messages to other Cubeler members? for step-by-step instructions).
8. Send referrals to invite your colleagues, partners or business contacts to join the Cubeler Networking community (see How do I send a referral? for step-by-step instructions).

Cubeler Networking’s direct messaging feature enables you to communicate privately with other Cubeler members, helping you build stronger business connections.

Follow these seven steps to send a direct message:

1. Log in to your Cubeler account with your registered email and password.
2. Click the Networking panel on the right-hand side of your screen.
3. Go to the Networking section in the left-hand menu and click on My Messages to open the messaging interface.
4. Browse the list of your SME decision-maker connections and click on the name of the person you want to message.
5. Compose a clear, professional and concise message in the text box.
6. Review your grammar and tone to make sure your message is just right (and effective).
7. Click Send to deliver your message instantly.

Sending referrals to your business colleagues, partners and contacts enhances your own opportunities to connect and collaborate. And it’s simple with Cubeler Networking. Just invite them to become Cubeler members and join the Cubeler Networking community.

Follow these seven steps to send a referral:

1. Log in to your Cubeler account with your registered email and password.
2. Click the Networking panel on the right-hand side of your screen.
3. Go to the Networking section in the left-hand menu and click on My Network.
4. Click the Referral tab and hit the Invite to Join button to send invitations to your business colleagues, partners and contacts.
5. Provide the first name, last name and email addresses of the people you’re inviting in the Invite a Friend

Click Send Invite to send the referral and invite your business colleagues, partners and contacts (they’ll receive an email with details on how to join Cubeler).

Staying updated on new activity within Cubeler Networking ensures you don’t miss important messages, discussion board updates or connection opportunities. Cubeler makes this easy through Cubeler Networking notifications.

Follow these seven steps to stay updated on new activity:

1. Log in to your Cubeler account with your registered email and password.
2. Click the Networking panel on the right-hand side of your screen.
3. Go to the Networking section in the left-hand menu and click on My Messages.
4. Check the My Messages section often for direct messages from your connections.
5. Visit relevant discussion boards frequently to make sure you don’t miss anything important.
6. Check the Notification icon ( ) at the top of the Cubeler Networking dashboard for new messages, replies and thread updates.
7. Respond quickly to new messages or updates to maintain your momentum and show others you’re engaged.

Yes, Cubeler allows users to report inappropriate content or behaviour to maintain a safe and professional networking environment.

Follow these four steps to report content or users:

1. Identify the inappropriate post, comment, or user profile.
2. Click the Member Profile icon to the left of the member’s name.
3. Select Report Member Abuse from the drop-down menu to report the content or a user.

No, Cubeler Networking is completely free for all SME owners. The module’s premium features, including filtering tools, discussion boards and direct messaging, are accessible at no cost.

Most problems can be fixed quickly without needing technical support.

Follow these seven steps to troubleshoot most technical issues:

1. Log out and log back in (sometimes, a simple log-out and log-in can resolve temporary glitches).
2. Check your internet connection (restart your router if needed).
3. Go to your browser settings and clear your cache and cookies to eliminate potential conflicts.
4. Update your browser (outdated versions can cause compatibility issues).
5. Switch to a supported browser like Chrome, Firefox, or Safari (if the issue persists).
6. Restart your device to quickly resolve any underlying system issues.
7. Reach out to Cubeler’s support team (if none of the steps above work).

To start receiving prequalified credit offers through Cubeler Financing, you need to connect the Cubeler Link™ to your accounting software. This enables our AI matching technology to analyze your financial data and match you with the best credit offers.

Follow these six steps to connect the Cubeler Link™ to your accounting software—and start receiving prequalified credit offers or making specific credit requests through Cubeler Financing:

1. Log-in to the Cubeler Business Hub with your registered email and password.
2. Click on Cubeler Link™ icon in the top menu to access the Cubeler Link™ installation page.
3. Choose your accounting software (Sage 50 Desktop, QuickBooks Online or QuickBooks Desktop).
4. Authorize the connection by following the on-screen prompts to log into your accounting software and grant Cubeler access to the financial data of your business.
5. Complete the setup and start receiving prequalified credit offers from leading lenders across the country.
6. Contact the lender directly to finalize the details or negotiate the best terms, if you find a credit offer that suits your business.

Yes, Cubeler Financing is completely free to use. Small and medium-sized businesses can receive prequalified credit offers and connect with leading lenders without paying any fees.

To use Cubeler Financing free of charge, you simply need to connect your Cubeler account to your accounting software via the Cubeler Link™.

No, using Cubeler Financing will not impact your credit score.

When Cubeler matches your business with prequalified credit offers from lenders, it uses soft credit checks (a basic anonymized overview of your credit) based on the financial data from your connected accounting software. This does not affect your credit score.

In contrast, traditional lenders often conduct hard credit checks (a comprehensive review of your credit report) that can lower your credit score.

If, however, you choose to proceed with a credit offer from a selected lender, they will review your credit report, which may lower your credit score.

The Cubeler Link™ is compatible with the following versions of these accounting programs:

• Sage 50 Desktop
• QuickBooks Online
• QuickBooks Desktop

When setting up Cubeler Link™, you’ll have the option to choose the version that matches your accounting software.

Cubeler’s AI-driven matching technology analyzes your business’s financial data to provide prequalified credit offers from lenders or reply to any specific credit requests. By connecting your accounting software via the Cubeler Link™, lenders can accurately assess your financials, making it possible for them to provide you with prequalified credit offers or consider any other specific credit requests for your business.

No, lenders will only see the financial data relevant to evaluating your eligibility for prequalified credit offers.

The Cubeler Link™ reads only topline general ledger accounts, such as total account balances, sales, receivables and expenses.

The Cubeler Link™ does not read information about suppliers, employees, payroll or customers. 

Your full accounting records remain private and secure.

Currently, Cubeler Financing requires a Cubeler Link™ connection to Sage 50 Desktop, QuickBooks Online or QuickBooks Desktop to provide AI-matched credit offers.

If you don’t have one of these accounting software programs yet, you cannot connect your Cubeler account to Cubeler Financing and start receiving credit offers.

There is no set limit to the amount of financing your company can receive from Cubeler’s participating lenders.

The amount of funding your company can obtain depends on your financial profile and the credit criteria set by the lender.

Your credit offers and credit requests are all in one convenient place: the Cubeler Financing dashboard.

Follow these three steps to access your credit offers and credit requests:

1. Log-in to the Cubeler Business Hub with your registered email and password.
2. Click on Financing in the left menu to navigate to the Cubeler Financing dashboard.
3. Select My Credit Offers or My Credit Requests from the drop-down menu in the Financing section (or click on the My Credit Offers or My Credit Requests panels on the dashboard) to see all your available credit offers from lenders and any credit requests you’ve submitted to them.

From there, you can compare credit offers, track the status of your credit requests and apply for financing.

Contacting one of Cubeler’s lender partners is straightforward and fast.

Follow these three steps to contact our participating lenders about credit offers:

1. Select My Credit Offers from the Financing section in the left menu drop-down (or click on the My Credit Offers panel on the dashboard) to instantly view all the prequalified credit offers available to your business.
2. Select a credit offer to see the loan terms, interest rates and repayment options.
3. Click the Contact Lender button if the credit offer meets your needs to start the credit application process.

By using Cubeler Financing, you can avoid unnecessary paperwork and get connected to lenders instantly.

Once you click the Contact Lender button, here’s what happens next:

1. The lender reviews your financial profile and may request additional documents.
2. You discuss the credit terms, repayment schedule and interest rates.
3. If approved, you’ll receive the final financing agreement.
4. Once signed, the lender will disburse the funds to your business account.

The time it takes to process your credit request varies by lender. but Cubeler ensures a faster, more streamlined experience than traditional lending when it comes to receiving prequalified credit offers.

Through Cubeler Financing, you can receive the following types of credit offers from leading lenders across the country:

• Term Loans – Lump-sum financing with fixed repayment terms.
• Lines of Credit – Flexible credit access for ongoing business expenses.
• Equipment Financing – Loans for purchasing business equipment.
• Working Capital Loans – Short-term funding for daily operational costs.

Each offer is tailored to the financial profile of your business, so the type of credit offers available may vary.

Yes, you can apply for multiple offers from different lenders to compare terms and negotiate the best deal. However, you should only accept one credit offer at a time to avoid unnecessary financial obligations.

Prequalified credit offers include an expiry date set by the participating lenders based on their predetermined conditions. The exact expiry date varies according to the lender’s terms.

Offers remain valid until the expiry date arrives or the lender decides to terminate them.

If you’re not seeing any credit offers from our participating lenders, consider these solutions:

• Make sure the Cubeler Link is properly connected to your accounting software – A broken connection may prevent Cubeler from retrieving financial data.
• Update your business profile - Ensure that your business details are current, so lenders can receive accurate information.
• Submit a credit request manually – This signals interest to lenders and may result in additional credit offers.
• Improve your Cubeler Score™ – Your score may be too low at this point to qualify for prequalified offers.

If this issue persists, contact Cubeler support for assistance.

To improve your chances of securing higher credit amounts and more competitive interest rates, consider implementing the following strategies:

1. Keep your Cubeler Link™ connected – Regular updates ensure lenders see your latest financial data.
2. Maintain a strong business credit profile – Paying bills on time and managing your debts responsibly may improve your Cubeler Score™.
3. Regularly update your credit requests – Adjusting credit amounts and terms can attract more lender interest.

Bottom line: The stronger your financial profile and the higher your Cubeler Score™, the more competitive your credit offers will be.

If none of the prequalified credit offers available to you match your needs, you can submit a credit request to explore additional financing options from our participating lenders.

Follow these five steps to submit a credit request:

1. Select My Credit Requests from the Financing section in the left menu drop-down (or click on the My Credit Requests panel on the dashboard) to navigate to the My Credit Requests page.
2. Click the New Credit Request button on the upper-right corner of the screen to open and fill out the New Credit Request
3. Provide the type and amount of credit you need.
4. Click the Submit button to submit your credit request (once submitted, lenders will review your request and may provide credit offers to you).
5. Check the My Credit Requests page regularly to stay updated on lender responses.

Yes, you can cancel or edit a credit request at any time before a lender accepts it.

Follow these four steps to cancel a credit request:

1. Select My Credit Requests from the Financing section in the left menu drop-down (or click on the My Credit Requests panel on the dashboard) to navigate to the My Credit Requests page.
2. Select the credit request you want to cancel.
3. Click the Edit button and choose Cancel Request.
4. Confirm the cancellation.

Once canceled, lenders will no longer consider your credit request.